All sales of Carlsen Ventures software packages are final, with one clearly defined exception: a full refund is available within 72 hours of purchase, provided implementation and configuration work has not yet begun.
You may request a full refund of your one-time package fee if both of the following are true:
To request a refund within this window, contact us at mitchel.carlsen@carlsen-ventures.com or (206) 347-0893 and include your name and order details. Approved refunds are returned to the original payment method.
Because our packages involve licensing, configuration, and setup work that we schedule and begin promptly, all sales are final and non-refundable once either the 72-hour window has passed or implementation has begun — whichever comes first. This includes situations where work has started ahead of the 72-hour mark at your request.
If a delivered component doesn't work as described, we will repair, reconfigure, or re-deliver that component during your support window at no additional charge. This is a workmanship commitment — not a money-back guarantee, and it does not entitle you to a refund of fees already earned.
Our packages provide business software and setup services. We do not guarantee any particular sales, revenue, or business outcome, and results are not a condition of the fees paid.
Questions about this policy, or a refund request within the 72-hour window, can be sent to mitchel.carlsen@carlsen-ventures.com or by phone at (206) 347-0893. Our office: 4241 Winding Woods Way, Fair Oaks, CA 95628.